We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: to process your order efficiently and to provide you with the best possible service in the future.
The type of information we will collect about you includes:
Your name, address, phone number, email address and our through our secure 3rd party clearance supplier your credit/debit card details (which we do not have access to).
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy, current legislation.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from another trader in the future.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may also use technology to track the patterns of behaviour of visitors to our site. This can include using "cookies" which are stored on your browser. Should you wish, you can modify your browser to prevent this happening. Information collected in this way can be used to identify you when you revisit.
Terms and Conditions
Kent County Cricket Club is the registered owner of this website.
Kent County Cricket Club Limited
The Spitfire Ground St Lawrence, Old Dover Road, Canterbury, Kent CT1 3NZ
Phone: 01227 456886 Fax: 01227 762168
Registered under the Industrial and Provident Societies Act 1965. Register No. 28955R
The contents of this website may not be copied, modified or downloaded or reproduced for any purpose with out prior written permission from Kent County Cricket Club Limited.
Data Privacy, Cookies and Security
We are committed to upholding your privacy as a valued customer, or user of this website.
Please be aware that we are not responsible for any cookies relating to external websites which can be found within the Kent Cricket website, such as Facebook and Twitter.
We are happy to discuss this with users of the website.
Whenever you give us personal data, you are consenting to its collection and use in accordance with this policy,
Notification of Changes
We reserve the right to change, modify, remove or substitute without notice any information shown on the website.
The following points of reference only relate to the Online Shop and no other transactions or financial association with Kent County Cricket Club.
After placing an order to purchase a product from the Online Shop an email will be sent confirming receipt of your order and the details of the order. This email represents us accepting your offer to purchase a product our Online Shop.
On receipt of goods, if you are not completely satisfied, simply return the goods unused within 7 days for a full refund. We regret that carriage is not refundable. Any new goods which are deemed faulty on receipt will be exchanged or refunded. If we have supplied you with the correct goods but you wish to exchange any items we will be happy to do so. Refunds are not given for tickets – instead you will be offered a ticket(s) for another game in the same competition that you have bought tickets for.
When ordering goods for delivery overseas, you may be subject to important duties and/or taxes, which are levied once the package reaches the specified destination and any such charge must be borne by the purchaser. Additionally, we have no control over the policy of opening and inspection by customs authorities on cross-border deliveries.